Terms of Services

Important Notice

Scheduling an in-home consultation through the website, AI assistant, telephone system, or calendar does not create a contract for flooring materials or installation.

A flooring project becomes binding only when you and the flooring company performing the work enter into a separate written proposal, work order, or project agreement.

The company identified in that written project agreement is the party responsible for the flooring work, project pricing, installation, warranties, and other project obligations.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into an agreement to use our scheduling,
payment, or service-request features. By submitting a consultation request, you represent that:

• The information you provide is accurate;
• You are authorized to request a consultation at the property;
• You are the property owner, tenant, property manager, authorized representative, or another person with
  authority to provide access;
• You have permission to provide the contact information submitted;
• You will notify us of material changes to your appointment or project information; and
• You will comply with applicable building, condominium, homeowners’ association, landlord, or
  property-management requirements.

If you submit a request on behalf of a business, organization, property owner, or other person, you represent
that you are authorized to act for that party.

2. Nature of Our Services

Chicago Carpet & Flooring provides some or all of the following:

• Flooring information;
• Website and telephone customer intake;
• Artificial intelligence-assisted customer service;
• Project qualification;
• Service-area validation;
• Appointment scheduling;
• Appointment confirmation and reminders;
• Appointment rescheduling and cancellation;
• Marketing and lead generation;
• Flooring-provider assignment and referral;
• Customer-service coordination;
• CRM and customer-record management;
• Advertising attribution;
• Proposal, invoice, payment, and receipt technology; and
• Follow-up communications.

Depending on the project, Chicago Carpet & Flooring may:

• Provide certain administrative or coordination services itself;
• Assign the consultation to a participating flooring company;
• Refer the customer to an independent flooring provider;
• Arrange for an affiliated or participating provider to perform the work; or
• Be identified as the contracting provider in a separate written agreement.

The exact role of Chicago Carpet & Flooring and the identity of the company responsible for the flooring
work will be stated in the appointment confirmation, proposal, invoice, project agreement, or other written
communication.

3. Participating and Independent Flooring Providers

Your consultation or project may be assigned or referred to an independent flooring company. A participating
provider may include
Majestic Flooring or another qualified flooring company available for your location and project
type. Provider assignment may be based on:

• Geographic service area;
• Project type;
• Flooring category;
• Provider availability;
• Provider capacity;
• Requested appointment time;
• Commercial or residential classification;
• Product or brand availability;
• Building or labor requirements; and
• Other operational considerations.

We will endeavor to identify the assigned provider before the consultation or in the appointment confirmation.
You may ask which company has been assigned before allowing anyone to enter your property. You may decline an
assigned provider before the consultation, although we cannot guarantee that another provider will be available.

No Legal Partnership Created

Terms such as “partner,” “participating provider,” “service partner,” or similar descriptions refer to a
commercial referral, coordination, marketing, or service relationship. Those terms do not, by themselves, create
a legal partnership, joint venture, franchise, employment relationship, fiduciary relationship, or agency
relationship between Chicago Carpet & Flooring and a participating provider. Independent providers control
their own employees, subcontractors, installation crews, business operations, pricing, contracts, methods,
schedules, and performance.

4. Referral and Coordination Compensation

Chicago Carpet & Flooring may receive a referral, marketing, lead-generation, coordination, technology,
administrative, or similar fee in connection with a consultation or flooring project assigned to a participating
provider. Such compensation may be paid by the assigned provider or handled through another agreed business
arrangement. Unless clearly disclosed otherwise, you are not charged a separate fee merely for submitting a
consultation request or being connected with a flooring provider. Any fee charged directly to you by Chicago
Carpet & Flooring will be disclosed before you become obligated to pay it.

5. In-Home Consultations

The primary purpose of the website, AI assistants, telephone line, and appointment calendar is to schedule an
in-home consultation. A consultation may include:

• Discussing the flooring project;
• Bringing product samples;
• Reviewing available flooring categories;
• Measuring or inspecting the space;
• Reviewing existing flooring;
• Evaluating subfloor or preparation needs;
• Discussing removal, disposal, furniture, appliances, stairs, transitions, molding, or related work;
• Determining whether the requested project can be accepted; and
• Gathering information needed to prepare a proposal.

A consultation does not guarantee:

• Acceptance of the project;
• Product availability;
• A particular provider;
• A particular installation date;
• A particular price;
• Financing approval;
• Completion within a particular timeframe; or
• That the initial project description will match actual onsite conditions.

6. Appointment Booking

Appointments may be scheduled through:

• The website calendar;
• Website chat;
• Conversation AI;
• Voice AI;
• Telephone;
• Text message;
• Email; or
• A staff member or participating provider.

The booking process may require:

• First and last name;
• Mobile telephone number;
• Email address;
• Project address;
• City, state, and ZIP code;
• Flooring type;
• Residential or commercial classification;
• Project description;
• Appointment date and time;
• Communication consent choices; and
• Other information reasonably needed to prepare for the consultation.

Appointments are subject to:

• Available calendar times;
• Service-area validation;
• Provider capacity;
• Minimum scheduling notice;
• Business hours;
• Travel requirements;
• Project type; and
• Final system confirmation.

An appointment is not confirmed until the system or an authorized representative provides a confirmation.

7. Appointment Windows and Arrival Times

Appointment times may be presented as arrival windows rather than exact arrival times. Traffic, weather, prior
appointments, access issues, emergencies, and other circumstances may affect arrival time. We or the assigned
provider may contact you if the appointment needs to be delayed or rescheduled. You agree to provide:

• A safe and reasonably accessible property;
• Accurate access instructions;
• Parking or building-entry information where relevant;
• Notice of pets, hazards, restricted areas, or special conditions;
• Any required condominium, landlord, building-management, or security authorization; and
• An adult authorized to discuss the project and provide access.

8. Rescheduling and Cancellation

You may reschedule or cancel a consultation through:

• A secure link in the appointment confirmation;
• The website appointment-management page;
• Text message;
• Telephone;
• Email; or
• Another available communication method.

We may require identity verification before displaying or changing an appointment. Verification may include:

• A secure appointment link;
• A one-time code;
• Telephone-number verification;
• Email verification;
• Appointment-reference information; or
• Other reasonable security measures.

You are responsible for safeguarding confirmation links and verification codes. Appointment cancellation does
not automatically cancel an accepted flooring contract, installation agreement, invoice, financing agreement, or
payment obligation. Project cancellation is governed by the applicable written project agreement and applicable
law. Unless separately disclosed, scheduling or cancelling a consultation does not itself create a cancellation
fee.

9. Service Areas and Project Acceptance

We currently intend to serve approved areas in Chicagoland and select Northwest Indiana communities. Service
areas may change. Submission or acceptance of an appointment does not guarantee that the project falls within an
active service area. A request may be declined, reassigned, or placed into manual review based on:

• Location;
• Project size;
• Type of flooring;
• Small repair requests;
• Material-only requests;
• Labor-only requests;
• Customer-purchased materials;
• Union-labor requirements;
• Prevailing-wage requirements;
• Commercial specifications;
• Site conditions;
• Provider capacity; or
• Other operational considerations.

We may provide notice that a project is unavailable or requires further review after initial booking.

10. No Online or Telephone Project Pricing

The website, website forms, AI assistants, telephone system, emails, text messages, and general conversations
are not authorized to provide final or binding project pricing. No statement made by an AI assistant
constitutes:

• A final estimate;
• A binding quote;
• An offer to perform work;
• A warranty;
• A guarantee;
• A construction contract;
• A product-availability commitment; or
• A promise regarding completion time.

General information about flooring, financing, deposits, promotions, or common project considerations is
informational only. Final pricing depends on factors that may include:

• Onsite measurements;
• Product selection;
• Material availability;
• Existing flooring;
• Removal and disposal;
• Furniture or appliance movement;
• Subfloor condition;
• Moisture conditions;
• Floor preparation or leveling;
• Stairs;
• Transitions;
• Baseboards or molding;
• Delivery;
• Labor requirements;
• Building access;
• Taxes; and
• Other project-specific conditions.

Only a written proposal or project agreement issued after the project has been evaluated can establish binding
scope and price.

11. Project Proposals and Contracts

After the consultation, the assigned provider may issue a written:

• Estimate;
• Proposal;
• Work order;
• Sales agreement;
• Installation agreement;
• Change order;
• Invoice; or
• Other project document.

Before accepting a project, review the document carefully. The project agreement should identify, as applicable:

• The contracting flooring company;
• Customer and property information;
• Scope of work;
• Product and material specifications;
• Quantities or measurements;
• Preparation requirements;
• Exclusions;
• Project price;
• Taxes;
• Deposit;
• Payment schedule;
• Estimated installation dates;
• Cancellation terms;
• Change-order procedures;
• Warranty terms;
• Financing terms;
• Cleanup and disposal responsibilities; and
• Other applicable project conditions.

The provider identified in the project agreement is responsible for fulfilling that agreement. Where required by
law, the provider is responsible for supplying applicable written-contract disclosures, consumer-rights notices,
cancellation forms, and other required documents before beginning work.

12. Changes to the Project

Conditions discovered after the consultation or after work begins may require changes to the project. Examples
may include:

• Hidden subfloor damage;
• Moisture;
• Uneven surfaces;
• Hazardous materials;
• Structural issues;
• Unforeseen removal requirements;
• Additional transitions;
• Incorrect customer-provided measurements;
• Product shortages;
• Building restrictions; or
• Conditions not reasonably observable during the consultation.

Additional work or materials should be documented through a written change order or revised agreement before the
added work is performed, except where immediate action is reasonably necessary to protect persons or property.
The customer should not rely on verbal changes that are not included in a written or electronically accepted
change order.

13. Flooring Samples, Images, and Product Variations

Website images, room scenes, product photographs, visualizer tools, and digital samples are for general
illustration. Actual flooring may differ due to:

• Screen settings;
• Lighting;
• Photography;
• Dye lots;
• Manufacturing batches;
• Grain;
• Texture;
• Pattern;
• Natural variation;
• Installation direction; and
• Surrounding colors.

Natural wood and other materials may contain variations in color, character, grain, and appearance. Your final
product selection should be identified in the written project agreement. Manufacturer product availability may
change without notice.

14. Artificial Intelligence and Automated Systems

We use AI and automated systems to assist with:

• Website chat;
• Telephone conversations;
• Frequently asked questions;
• Lead qualification;
• Project-information collection;
• Service-area screening;
• Appointment scheduling;
• Appointment rescheduling and cancellation;
• Customer-record updates;
• Call and chat summaries;
• Reminders;
• Follow-up;
• Routing; and
• Human transfer.

You understand that you may interact with an AI system rather than a human representative. AI systems may
misunderstand statements, make transcription errors, or provide incomplete or inaccurate information. AI is not
authorized to:

• Issue final pricing;
• Give a binding estimate;
• Enter into a flooring contract;
• Modify an accepted project agreement;
• Approve a refund;
• Guarantee product availability;
• Guarantee a project outcome;
• Create unauthorized warranty terms;
• Provide legal or insurance advice; or
• Make a binding promise on behalf of an assigned provider.

You may request a human representative at any time. Immediate human availability is not guaranteed. You are
responsible for reviewing appointment confirmations, project documents, invoices, and other written
communications for accuracy.

15. AI Telephone Calls, Call Recording, and Transcription

Calls with Chicago Carpet & Flooring, an assigned provider, staff members, or an AI assistant may be
monitored, recorded, and transcribed for:

• Appointment scheduling;
• Customer service;
• Quality assurance;
• Training;
• Security;
• Documentation;
• Dispute resolution; and
• Improvement of AI and business processes.

Where required, notice will be provided at or near the beginning of the call and consent will be requested. By
affirmatively agreeing to continue after receiving the notice, you consent to the recording and transcription
described in the notice. If you do not consent, tell the AI assistant or representative. Depending on available
systems and staffing, we may:

• Stop the recording;
• Transfer the call;
• Arrange a callback;
• Continue through email or text; or
• Ask you to submit information through the website.

We do not intend to use your voice to create a biometric voiceprint or for biometric identification. Calls using
an AI-generated voice may be placed only where authorized by your consent and applicable law. You may revoke
consent to future automated calls by telling us during a call or contacting us through the information listed
below.

16. Text Messaging Terms

Chicago Carpet & Flooring may offer separate text-messaging programs for:

• Appointment and service-related communications; and
• Marketing and promotional communications.

Consent to marketing text messages is not a condition of scheduling a consultation, receiving services, or
purchasing flooring.

Appointment and Service Messages

If you separately consent, appointment-related messages may include:

• Consultation confirmations;
• Appointment reminders;
• Schedule changes;
• Rescheduling or cancellation links;
• Missed-call responses;
• Requested callbacks;
• Provider-assignment notices;
• Proposal or invoice notices;
• Payment confirmations;
• Service updates; and
• Follow-up regarding your submitted request.

Marketing Messages

If you separately consent, marketing messages may include:

• Promotions;
• Special offers;
• Flooring information;
• Seasonal campaigns;
• Service announcements; and
• Other promotional communications.

General SMS Terms

• Message frequency varies based on your interactions and consent choices.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for assistance.
• Carriers are not liable for delayed or undelivered messages.
• Opting out of text messages does not cancel an appointment or project agreement.
• You may need to use another method to reschedule or cancel after opting out.
• Consent applies to the telephone number you provide.
• You represent that you are authorized to receive messages at that number.
• Notify us if the number is reassigned or no longer belongs to you.

Mobile opt-in data and text-message consent will not be sold or shared with unrelated third parties for their
independent marketing or promotional use. An assigned flooring provider may use your telephone number to respond
to the specific consultation or project request. The assigned provider must obtain separate consent before
adding you to its own unrelated promotional messaging program when required. See our Privacy Policy at [PRIVACY
POLICY URL] for additional information.

17. Email Communications

We may send emails relating to:

• Your inquiry;
• Appointment confirmation;
• Appointment reminders;
• Provider assignment;
• Rescheduling or cancellation;
• Proposal or invoice availability;
• Payment receipts;
• Service updates; and
• Customer-service follow-up.

Promotional emails will include an available unsubscribe method where required. Unsubscribing from marketing
emails may not prevent operational emails necessary to service an appointment, transaction, or existing
agreement.

18. Consent Records

We may retain records showing:

• The consent language presented;
• Whether a checkbox was selected;
• Date and time;
• Form or webpage;
• Telephone number;
• Email address;
• Internet Protocol address;
• Device or browser information;
• Appointment record; and
• Any withdrawal of consent.

These records may be used to:

• Honor communication preferences;
• Demonstrate consent;
• Prevent unauthorized communications;
• Comply with law or carrier rules; and
• Resolve disputes.

19. Payments, Invoices, and Deposits

Payments may be accepted through:

• Credit card;
• Debit card;
• ACH or bank transfer;
• Check;
• Cash;
• Zelle;
• Financing;
• Stripe;
• HighLevel payment tools; or
• Another method approved by the contracting provider.

Available payment methods may vary by provider and project. The contracting provider may require a percentage
deposit, which may be 40% when stated in the applicable written proposal or project agreement. No deposit is due
merely because you scheduled a consultation. The applicable proposal, invoice, or project agreement will
establish:

• Amount due;
• Payee;
• Deposit requirement;
• Payment schedule;
• Balance due date;
• Refund terms;
• Late-payment terms; and
• Other transaction requirements.

If payment is processed through our website or HighLevel system, the invoice or payment screen should identify
the party receiving or applying the payment. Processing a payment through our technology does not change the
identity of the company responsible for the flooring work. Payment-processing fees, if any, must be disclosed
where required.

20. Receipts and Payment Status

When supported by the applicable payment system, you may receive:

• Payment confirmation;
• Deposit receipt;
• Invoice;
• Balance notice;
• Refund confirmation; or
• Final receipt.

Automated payment-status updates may move your customer record through internal pipeline stages. A technical
status in the CRM does not modify the terms of the applicable project agreement. If you believe a payment record
is incorrect, contact the payee listed on the invoice or receipt promptly.

21. Financing

Financing may be offered through third-party lenders or financing providers. Financing is subject to:

• Application;
• Credit approval;
• Lender eligibility requirements;
• Interest rates;
• Fees;
• Repayment terms; and
• The lender’s separate agreements and privacy policy.

Chicago Carpet & Flooring does not guarantee financing approval or financing terms. A financing provider,
assigned flooring provider, or lender—not the AI assistant—determines the applicable financing decision.

22. Refunds, Project Cancellation, and Statutory Rights

Refund and project-cancellation rights are governed by:

• The applicable written project agreement;
• The payment processor’s rules;
• Financing agreements;
• Manufacturer policies; and
• Applicable federal, state, and local law.

Nothing in these Terms waives a consumer right that cannot lawfully be waived. Certain transactions completed in
a customer’s home or away from a seller’s permanent business location may carry statutory cancellation rights.
Whether such rights apply depends on the transaction and applicable law. The contracting provider is responsible
for supplying any cancellation notice or form legally required for the project. Appointment cancellation and
project cancellation are separate matters. Cancelling an in-home consultation does not automatically cancel a
signed project agreement. Before initiating a chargeback, you should contact the party identified on the invoice
and make a good-faith attempt to resolve the issue. Nothing in this provision eliminates rights available
through a card issuer or applicable law.

23. Insurance-Related Projects

Chicago Carpet & Flooring and participating flooring providers may provide flooring information, inspect
damage, prepare flooring proposals, or communicate factual project information to a customer or insurer where
permitted. Unless separately licensed and expressly retained in that capacity, neither Chicago Carpet &
Flooring nor an assigned provider acts as a public adjuster. We do not:

• Interpret insurance coverage for you;
• Guarantee claim approval;
• Negotiate insurance coverage on your behalf;
• Determine insurer obligations;
• Provide legal advice; or
• Represent that an insurer will pay a particular amount.

You remain responsible for communications with your insurer unless a properly licensed representative is engaged
separately. Insurance proceeds do not eliminate your obligations under an accepted project agreement unless that
agreement states otherwise.

24. Provider Responsibility for Flooring Work

Unless Chicago Carpet & Flooring is specifically identified as the contracting provider, the assigned
flooring provider is responsible for:

• Onsite evaluation;
• Measurements;
• Product recommendations;
• Scope of work;
• Pricing;
• Proposal;
• Contract;
• Materials;
• Labor;
• Employees and subcontractors;
• Permits;
• Required licenses or registrations;
• Insurance;
• Taxes;
• Workmanship;
• Safety;
• Installation schedule;
• Cleanup;
• Damage caused during performance;
• Warranty obligations;
• Lien notices;
• Code compliance; and
• Customer-service obligations arising from the flooring work.

Questions or claims concerning physical flooring work should first be directed to the provider identified in the
project agreement. Chicago Carpet & Flooring may assist with communication or coordination but does not
thereby assume the provider’s contractual obligations.

25. Warranties

Only warranties stated in the applicable written project agreement or manufacturer documentation apply. Website
statements, AI responses, advertising language, sample descriptions, and general conversations do not create an
additional warranty. Manufacturer warranties may be subject to:

• Product registration;
• Approved installation methods;
• Subfloor requirements;
• Moisture limits;
• Maintenance requirements;
• Residential or commercial use limitations; and
• Other manufacturer terms.

Any installation warranty must be confirmed in writing by the flooring provider responsible for the
installation. No “lifetime,” satisfaction, performance, or similar guarantee applies unless its exact terms are
included in a written agreement issued by the responsible provider.

26. Customer Responsibilities During a Project

If you enter into a project agreement, you may be responsible for items stated in that agreement, including:

• Providing access;
• Removing personal belongings;
• Securing children and pets;
• Disclosing known moisture, structural, asbestos, mold, or hazardous-material concerns;
• Obtaining landlord, condominium, homeowners’ association, or building approvals;
• Providing electricity, climate control, or utilities where required;
• Following material-acclimation instructions;
• Maintaining required temperature and humidity;
• Making payments when due; and
• Inspecting or reporting concerns within stated timeframes.

Failure to meet customer responsibilities may affect schedule, warranty, cost, or project completion.

27. Customer-Submitted Information, Photos, and Materials

You may submit:

• Project descriptions;
• Photographs;
• Videos;
• Documents;
• Floor plans;
• Measurements;
• Reviews;
• Messages; or
• Other content.

You represent that you have the right to submit the content and that doing so does not violate another person’s
privacy, intellectual-property, or contractual rights. You grant us and the assigned provider a limited license
to store, copy, transmit, review, and use submitted content as reasonably necessary to:

• Respond to the request;
• Evaluate the project;
• Prepare for the consultation;
• Provide customer service;
• Maintain business records;
• Improve operations; and
• Comply with legal obligations.

Submitting project photographs does not automatically give us permission to use them in public advertising. We
will seek separate permission before using identifiable customer or project photographs for public marketing,
except where the material was intentionally submitted as a public review or testimonial for publication.

28. Reviews and Testimonials

Reviews and testimonials reflect individual experiences and do not guarantee that another customer will receive
the same result. If you submit a review directly for publication, you grant us permission to reproduce, format,
and display it in connection with the business, subject to applicable law. We may correct formatting or
typographical errors but will not materially alter the substance of a review without permission. We may remove
content that is:

• Unlawful;
• Threatening;
• Defamatory;
• Fraudulent;
• Infringing;
• Unrelated;
• Spam;
• Abusive; or
• In violation of these Terms.

29. Third-Party Services and Links

The website and related systems may use or link to third-party services, including:

• HighLevel or LeadConnector;
• Stripe;
• Google;
• Google Ads;
• Google Analytics;
• Google Maps;
• Google Reviews;
• Financing providers;
• Flooring manufacturers;
• Social-media platforms;
• Room visualizers;
• Hosting companies;
• Telephone and text-messaging providers;
• Email providers; and
• Assigned flooring providers.

Third-party services are governed by their own terms, privacy policies, fees, availability, and security
practices. We do not control and are not responsible for every aspect of a third-party service. A link or
integration does not constitute a guarantee or endorsement of every product, statement, policy, or service
offered by the third party.

30. Privacy and Advertising Measurement

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy:
[PRIVACY POLICY URL] We may use Google Ads, Google Analytics, Google Tag Manager, enhanced conversions, offline
conversion tracking, and similar systems to measure the customer journey from advertising through:

• Lead submission;
• Qualification;
• Consultation scheduling;
• Consultation completion;
• Sale; and
• Revenue.

Applicable campaign identifiers and customer-match information may be processed as described in the Privacy
Policy. By using the website, you acknowledge the data practices described in the Privacy Policy. Consent for
nonessential advertising technologies will be requested where required.

31. Intellectual Property

The website and its original content, including:

• Text;
• Graphics;
• Layouts;
• Logos;
• Icons;
• Videos;
• Photographs;
• Software;
• AI configurations;
• Workflows;
• Databases;
• Design elements; and
• Branding

are owned by or licensed to Chicago Carpet & Flooring and are protected by applicable intellectual-property
laws. You receive a limited, revocable, nonexclusive, nontransferable license to use the website for personal or
internal business purposes related to obtaining flooring information or services. You may not, without written
authorization:

• Copy substantial portions of the website;
• Republish website content;
• Sell or sublicense website content;
• Scrape or harvest data;
• Reverse engineer software;
• Use branding in a misleading manner;
• Create a competing service using protected materials; or
• Remove copyright or trademark notices.

Manufacturer names and marks belong to their respective owners. Displaying a manufacturer name does not
necessarily mean the manufacturer endorses Chicago Carpet & Flooring.

32. Prohibited Conduct

You may not use the website or services to:

• Submit false or misleading information;
• Impersonate another person;
• Schedule appointments without authority;
• Harass or threaten staff, AI systems, or providers;
• Upload malware or harmful code;
• Attempt unauthorized access;
• Circumvent security or verification systems;
• Interfere with website or telephone operations;
• Use automated tools to create fraudulent bookings;
• Scrape customer or business data;
• Commit fraud;
• Violate intellectual-property rights;
• Violate privacy rights;
• Make unlawful recordings;
• Conduct illegal activity; or
• Encourage another person to do any of the above.

We may block, suspend, cancel, or investigate activity that appears abusive, fraudulent, unlawful, or harmful.

33. Website and System Availability

We do not guarantee that the website, calendar, AI, telephone, text messaging, payment tools, or integrations
will be continuously available or error-free. Services may be interrupted by:

• Maintenance;
• Internet outages;
• Telephone-carrier issues;
• Software errors;
• Vendor outages;
• Cybersecurity events;
• Third-party service failures;
• Force majeure; or
• Other circumstances beyond reasonable control.

If a booking system fails, an appointment is not confirmed unless the customer receives a successful
confirmation. We may modify, suspend, replace, or discontinue website features when reasonably necessary.

34. Disclaimers

To the maximum extent permitted by law, the website, scheduling tools, AI tools, referral services, and general
information are provided on an “as available” basis. We do not warrant that:

• Every request will be accepted;
• A provider will be available;
• Every appointment will occur as originally scheduled;
• AI responses will be completely accurate;
• Every product will remain available;
• Website images will exactly match installed flooring;
• Financing will be approved;
• An advertisement will produce a particular result; or
• A participating provider will meet every customer expectation.

Nothing in these Terms excludes a warranty or consumer protection that cannot lawfully be excluded. The physical
flooring work is governed by the written agreement with the contracting provider.

35. Limitation of Liability

To the maximum extent permitted by law, Chicago Carpet & Flooring will not be liable for indirect,
incidental, special, exemplary, punitive, or consequential damages arising from:

• Website use;
• AI responses;
• Appointment scheduling;
• Delayed or failed communications;
• Referral or provider assignment;
• Third-party links;
• Third-party outages;
• Loss of data;
• Lost profits; or
• Loss of business opportunity.

For a claim arising solely from website, AI, scheduling, referral, marketing, or coordination services—and not
from physical flooring work—our aggregate liability will not exceed the greater of:

• One hundred dollars; or
• The amount paid directly to Chicago Carpet & Flooring for the specific coordination or technology
  service giving rise to the claim during the preceding 12 months.

Amounts processed merely for remittance to an assigned flooring provider are not considered coordination or
technology fees for purposes of this limitation. This limitation does not apply to liability that cannot
lawfully be limited, including liability arising from willful misconduct, fraud, or other nonwaivable
obligations. Claims relating to materials, physical installation, workmanship, property damage, injury,
warranty, or the project contract must be addressed under the agreement with the responsible flooring provider.
Some jurisdictions do not allow certain liability exclusions, so portions of this section may not apply to you.

36. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Chicago Carpet & Flooring and its
officers, owners, employees, and agents from third-party claims, liabilities, losses, and reasonable costs
resulting from:

• Your unlawful use of the website;
• False information you submit;
• Your lack of authority to request access to a property;
• Content you submit in violation of another person’s rights;
• Your violation of these Terms; or
• Your intentional misuse of our systems.

This section does not require you to indemnify us for our own fraud, willful misconduct, or other conduct for
which indemnification cannot legally be required.

37. Informal Dispute Resolution

Before filing a lawsuit concerning the website, scheduling services, AI systems, or coordination services, you
and Chicago Carpet & Flooring agree to make a good-faith effort to resolve the dispute informally. Send
written notice containing:

• Your name;
• Contact information;
• Description of the dispute;
• Relevant appointment or transaction information; and
• Requested resolution

to: [LEGAL NOTICE EMAIL] [LEGAL MAILING ADDRESS] The parties will have 30 days after receipt of the notice to
attempt an informal resolution. This requirement does not prevent either party from seeking urgent injunctive
relief or exercising a right that cannot lawfully be delayed. Disputes concerning physical flooring work should
also be directed to the provider identified in the project agreement.

38. Governing Law and Venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles,
except where mandatory law requires otherwise. Subject to any nonwaivable consumer right, legal proceedings
concerning these Terms or Chicago Carpet & Flooring’s website, AI, scheduling, referral, or coordination
services must be brought in the state or federal courts located in Cook County, Illinois. If you reside in
another state, including Indiana, nothing in this section eliminates mandatory consumer protections that apply
to you under that state’s law.

39. Electronic Records, Communications, and Signatures

You consent to receive records and communications electronically, including through:

• Website notices;
• Email;
• Text message;
• Secure links;
• Electronic signatures;
• Customer portals; and
• Downloadable documents.

You agree that electronic acceptance, including clicking a button, checking a box, entering a verification code,
or applying an electronic signature, may have the same effect as a handwritten signature where permitted by law.
You are responsible for maintaining accurate contact information and access to the email address and telephone
number you provide. You may request a paper copy of an available record by contacting the party that issued it.
Printing or mailing charges may apply if disclosed and permitted.

40. Termination or Suspension

We may restrict or terminate your access to the website or systems if we reasonably believe that you:

• Violated these Terms;
• Submitted fraudulent information;
• Abused the booking system;
• Threatened staff or providers;
• Attempted unauthorized access;
• Created a security risk; or
• Used the services unlawfully.

Termination of website access does not cancel an existing project agreement or payment obligation. Provisions
that by their nature should survive termination will remain effective, including payment obligations,
intellectual-property provisions, disclaimers, liability limitations, dispute terms, and indemnification.

41. Changes to These Terms

We may revise these Terms to reflect changes in:

• Business practices;
• Service providers;
• Technology;
• AI systems;
• Communication methods;
• Legal requirements; or
• Website features.

The revised Terms will be posted with an updated effective date. Material changes will apply prospectively
unless otherwise permitted by law. Where required, we will provide additional notice or request renewed consent.
Continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms,
except where affirmative consent is legally required.

42. Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may assign
these Terms in connection with:

• A merger;
• Acquisition;
• Sale of assets;
• Corporate restructuring;
• Financing;
• Transfer of the website or brand; or
• Transfer to an affiliated entity.

Any project agreement may have separate assignment terms.

43. Severability

If any portion of these Terms is found unlawful or unenforceable, that portion will be modified to the minimum
extent necessary or severed. The remaining provisions will remain effective.

44. Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later. A waiver is
effective only when made in writing by an authorized representative.

45. Entire Agreement and Order of Control

These Terms and the Privacy Policy constitute the agreement governing use of the website, AI, scheduling,
communication, referral, and coordination services. A separate written project agreement governs the actual
flooring project. If documents conflict, the following order applies:

1. The written project agreement controls the project’s scope, price, materials, payment obligations,
   installation, cancellation, and warranty;
2. The appointment confirmation controls the consultation date, time, location, and assigned provider;
3. The Privacy Policy controls collection, use, and disclosure of personal information; and
4. These Terms control use of the website, AI, scheduling, referral, communication, and coordination
   services.

No AI response, oral statement, website copy, advertisement, or informal message modifies a signed project
agreement unless the responsible provider confirms the modification in a written amendment or change order.